How to

How to place a prescription order 

  • Calling in the prescription at 1(800)-819-0751 or local at: 1(305)863-4277 
  • Via E-prescription SPI# 
  • Via Fax to 1(305)735-7483 

How to obtain a refill

  • Via Phone at: 1(800)-819-0751 or Local at:305-863-4277 
  • Via Email at:  
  • Via Fax: 1(305)-863-4277 

How to access medications in case of an emergency or disaster

Hurricanes, floods, wildfires, tornadoes, blizzards, and other natural disasters can strike at any time. Having an emergency plan helps pharmacists, pharmacies, and patients protect themselves and their medications, during and after a disaster event. Advance planning is especially important for patients on a prescription drug regimen, as non-compliance can be life-threatening for certain conditions: Keep an up-to-date list of medications, including dosage and indication, on hand. Keep in mind that after a natural disaster, a loss of energy or a flood can affect medications and these can be modified after exposure to extreme temperatures that can occur with loss of energy. Pharmacists can help patients examine drugs for damage and rule out treatment if necessary.

How to check on a prescription status

Contact by phone or email. Have ready prescription number(s) or name and dob. Our staff will help you anytime during working hours. 

Did I get the right prescription?

Sometimes you may not get the medicine your doctor prescribed due to therapeutic substitution, which means that a pharmacist has changed the medicine prescribed for medicine with different active ingredients. Therapeutic substitution is different from generic substitution, when a brand name drug is changed to a generic drug with the same active ingredients, and is approved by the United States Food and Drug Administration (FDA) as an equivalent drug. In the case of therapeutic substitution, drugs to treat the same condition may have different active ingredients and work in different ways. This means that they can have different side effects, doses, and risks for the patient. Due to the foregoing, therapeutic substitution should only be performed with the full knowledge and consent of your healthcare provider. What can you do? Ask your doctor to mark your prescriptions “cannot substitute,” or “dispense as written (DAW)”. Ask your pharmacist to add a statement to your records stating that you do not want any medication to be substituted unless you and your doctor approve. Call your insurance company or prescription drug plan to confirm that the drug is covered by your plan.

How to transfer a prescription to another pharmacy

  • Call your physician’s office if you need a new prescription and provide them the name and phone number of your new pharmacy. 
  • If you are getting a refill contact new pharmacy and provide information of current pharmacy (Phone number and name) also the list or the medication you are transferring.  

How to obtain medications not available at the pharmacy

Here at MedCare the patient is put first, if we do not have a medication available, we will try to get in touch with a pharmacy nearby you that may have it available. Also, if is a medication we could order for you and will arrive next day the patient will also be informed. 

How to handle medication recalls

  • A drug recall is the most effective way to protect the public from a defective or potentially harmful product. A recall is a voluntary action taken by a company at any time to remove a defective drug product from the market.  
  • We have stablished a direct relationship with our suppliers to let us know about any recall items and also, we get notification given by the FDA on recalls. Our protocol is if we have dispensed that medication recalled all patients will be call and make aware of the situation. Patients are given the option to switch medication if is just a lot or calling the Prescriber and find out what the prescription will be change to. 

How to dispose of medications

Thankfully, there is a safe and more effective way to dispose of our unwanted medications that also prevents accidental ingestion. The Florida Department of Environmental Protection advises that you follow these easy steps to ensure your medications are properly disposed of:  1. Keep the medicines in the original container. This will help identify the contents if they are accidentally ingested.  2. Mark out your name and prescription number for safety. 3. For pills: add some water or soda to start dissolving them.  For liquids: add something inedible like cat litter, dirt or cayenne pepper.  4. Close the lid and secure with duct or packing tape. 5. Place the bottle(s) inside an opaque (non see-through) container like a coffee can or plastic laundry bottle.  6. Tape that container closed.  7. Hide the container in the trash.  DO NOT: Give drugs to anyone else.  Flush drugs down the toilet.  Put drugs in the trash without disguising them—human or animal scavengers may find them and misuse them.  Put container in the recycle bin. For more information on the proper ways to dispose of your medications, please visit the following links: · Disposal of Unused Medicines: What You Should Know (U.S. Food and Drug Administration) · How to Dispose of Unused Medicines (U.S. Food and Drug Administration) · How to Dispose of Unwanted Medications (Department of Environmental Protection).

How to handle adverse reactions

What is an adverse drug reaction?

An adverse drug reaction is a harmful reaction to a medicine given at the correct dose. The reaction can start soon after you take the medicine, or up to 2 weeks after you stop.

What are the signs and symptoms of an adverse drug reaction? Mild symptoms include red, itchy, flaky, or swollen skin. You may have a flat, red area on your skin that is covered with small bumps. You may also have hives. Severe symptoms include skin that blisters or peels, vision problems, and severe swelling or itching. Severe reactions include conditions such as toxic epidermal necrolysis (TEN). Anaphylaxis symptoms include throat tightness, trouble breathing, tingling, dizziness, and wheezing.

How is an adverse drug reaction diagnosed? Your healthcare provider will ask about your medical history and allergies. You may need additional testing if you developed anaphylaxis after you were exposed to a trigger and then exercised. This is called exercise-induced anaphylaxis. Medicines can be a trigger.

How is an adverse drug reaction treated? Antihistamines decrease mild symptoms such as itching or a rash. Epinephrine is medicine used to treat severe allergic reactions such as anaphylaxis. Steroids reduce inflammation. Desensitization may be done after you have a reaction, if you need to be treated with the drug again. Your healthcare provider will give you small doses of the drug over a few hours. He will treat any allergic reaction that you have. The dose is increased a little at a time until the full dose is reached and the drug stops causing an allergic reaction.

What steps do I need to take for signs or symptoms of anaphylaxis? Immediately give 1 shot of epinephrine only into the outer thigh muscle. Leave the shot in place as directed. Your healthcare provider may recommend you leave it in place for up to 10 seconds before you remove it. This helps make sure all of the epinephrine is delivered. Call 911 and go to the emergency department, even if the shot improved symptoms. Do not drive yourself. Bring the used epinephrine shot with you.

What safety precautions do I need to take if I am at risk for anaphylaxis? Keep 2 shots of epinephrine with you at all times, because epinephrine only works for about 20 minutes and symptoms may return. Check the expiration date every. Create a written plan that explains the allergy and an emergency plan to treat a reaction. Give copies of the action plan and emergency instructions to family members, and daycare providers. Be careful when you exercise. Stop exercising right away if you start to develop any signs or symptoms of anaphylaxis. You may first feel tired, warm, or have itchy skin. Carry medical alert identification. Wear medical alert jewelry or carry a card that explains the medication allergy. Read medicine labels before you use any medicine. Do not take anything that contains the medicine you are allergic to. Always tell your healthcare providers the names of medicines that you are allergic to and the symptoms of your allergic reactions. Call 911 for signs or symptoms of anaphylaxis, such as trouble breathing, swelling in your mouth or throat, or wheezing.

When should I seek immediate care? You have a rash with itchy, swollen, red spots. You have blisters, or your skin is peeling. You have trouble swallowing or your voice sounds hoarse. You have a fast or pounding heartbeat. Your skin or the whites of your eyes turn yellow.

When should I contact my healthcare provider? If you think you are having an allergic reaction (rash, fever, sore throat or swollen glands), contact your healthcare provider before you take another dose of the drug.

How to report concerns or errors 

Although pharmacists do their best, mistakes sometimes happen. Thanks to safer medicine labels and technologies like barcode scanning, mistakes of the past are rapidly declining. The few pharmacy errors that do slip by usually do not cause serious or permanent harm. Still, that’s little consolation to a consumer who is harmed or could have been harmed if a more serious error had happened.

Here’s what you can expect: If you think there may be a mistake with your prescription medicine, don’t hesitate to let our staff know, even if a prior experience has been unsatisfactory. If there has been a mistake, it is reasonable for you to expect the pharmacy staff to do the following: Make time to talk to you immediately. Treat you with respect. Acknowledge that a mistake has happened and offer an apology. Inform your doctor about what happened (if you have taken any doses of the wrong medicine). Advise you to see your doctor or go to the hospital (if you may have been harmed or put at risk by taking the wrong medicine). Investigate the cause of the mistake with your medicine. Come up with an action plan to avoid similar mistakes in the future. Let you know about the action plan and how it will be put in place.

Pharmacy Process